Delivery and return
EXCHANGE AND REFUND POLICY
We design each piece with care.
Our goal is for you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 30 days of the delivery date to arrange an exchange or refund of the items.
If you find that a product is damaged upon delivery, please get in touch with us as soon as possible. A period of more than 4 days will be considered too long. Any defective or damaged product returned must be accompanied by an example of the problem (proof, photo).
The refund will be issued to the original method of payment. The refund does not include the processing fee.
Plants: There are no refunds on plants after you collect them from the workshop.
The delivery process can take 3-5 business days. If we don't have the product in stock, it may take 2-3 weeks.
Canadian delivery price:
|3.1 - 5kg||$15.00|
|5.1 - 10kg||$17.00|
|10.1 - 20kg||$20.00|
|20.1 - 40kg||$35.00|
For heavy items, such as animal bowls and the Perle pot, here are the delivery rates:
NB Delivery times are indicative only.
We strive to find the best delivery prices. For our points of sale, please consult the “Where to find us” section on the site. Also, there will be the possibility of finding the products during certain tables of artisans in which we will participate. Dates and locations will also be posted in the “Where to find us” section of the site.
PRODUCT INFORMATION AND AVAILABILITY
The availability of certain products may be limited and certain products may not be available for immediate delivery. The Company may, at any time and without notice, revise products or cease to make certain products available. In the event that the Company is unable to deliver an ordered product due to lack of availability, the Company will notify you by e-mail and your order will be automatically canceled with respect to the unavailable product.
OTHER TERMS AND CONDITIONS
- You will only use this site for lawful purposes in accordance with these terms and our policy;
- You agree to respect our intellectual property rights;